Domestic sourcing

Situation

Situation

In an effort to improve communication and efficiency, our client needed to establish Project Coordinator centers in low cost U.S. markets.

The client had experienced difficulties with an offshore project team and wanted to know where and how financial benefits could be achieved in local cities within their existing geographic footprint.

The solution would also need to effectively increase overall project management bench strength.

Services

  • Relocation
  • Workforce Management
  • Various Skillsets
  • ITIL Certification
  • Financial Management

Skills

  • Project Coordinators
  • Project Managers
  • ITIL
  • CA Clarity
  • Microsoft Project

Solution

To achieve these goals, Apex applied our Domestic Sourcing framework that included the following key components:

Perform the analysis

The solution team gathered information using proprietary Apex data along with external data sources from partner sources.

Location decision factors important to our client included skill set supply and demand, salary benchmarks, tax incentives, and access to local universities and military bases.

Establish the need

Our Solution team worked with the client to develop location selection criteria, define the decision process, and engage all stakeholders.

Plan and decide

Using a variety of proprietary and public tools to compare markets and model various scenarios, we presented the client with a road map and short list of our top two recommendations.

Once locations were finalized, we collaborated with the client to deploy the solution.

Deployment

We applied our Workforce Management program to provide training, ITIL certification, and other retention initiatives such as semi-annual performance evaluations and merit increases.

To improve communication and accountability, we provided monthly and quarterly status reports.

Results

Domestic Sourcing delivered a high level of project management production while achieving significant efficiencies through extensive market analysis, modeling, and selection. The client now has a strong project management bench in two optimal locations. Highlights include:

Apex delivered

resourcing strategy plan, resource ramp plan, performance management plan, reporting templates, and ramp 40 Project Coordinators between two cities within two month deadline.

45% of the team

has obtained ITIL certifications to date.

Apex increased

overall performance scores by 22% in Scope Management, PM Performance and Quality Management effectiveness from an average of 3.225 to 4.333 over one fiscal quarter.